Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for supporting compliance to departmental budgets.Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Manages the Player Development program, which includes, but is not limited to: departmental policies, codes, reports, establishing goals and expectations, tools and accountability.ĭevelops relationships with coded players, as well as potential top players to ensure the highest level of guest satisfaction.Īdheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsibilities: The following and other duties may be assigned as necessary:
